1. Which of the following does NOT occur at very high levels of job specialization?

A. Product quality increases while the quantity of output decreases.
B. Worker alienation increases.
C. Employee turnover increases.
D. Employees are less motivated to perform their jobs well.
E. Employers are often forced to pay higher wages to attract job applicants to the tedious work.

2. A high degree of autonomy, task identity, and task significance are important conditions for:

A. job specialization.
B. competency-based pay.
C. empowerment.
D. scientific management.
E. All of the answers are correct.

3. The first step in self-leadership is:

A. establishing client relationships.
B. practicing gainsharing.
C. personal goal setting.
D. constructive thought patterns.
E. self-reinforcement.

4. Which of the following statements about mental imagery is FALSE?

A. Mental imagery is one of the critical psychological states in the job characteristics model.
B. Mental imagery involves mentally practicing the task.
C. Mental imagery usually occurs before self-reinforcement.
D. Mental imagery involves visualizing successful completion of the task.
E. Mental imagery is part of constructive thought patterns in self-leadership.

5. Before meeting a new client, a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask. This activity is an example of:

A. poor performance.
B. constructive thought patterns.
C. rewarding competencies.
D. job rotation.
E. empowerment.