Be the Manager

You have recently been hired as the Vice-president for human resources in an advertising agency. One problem that has been brought to your attention is the fact that the creative departments at the agency have dysfunctionally high levels of conflict. You have spoken with members of each of these departments, and in each one it seems that a few members of the department are creating all the problems. All these individuals are valued contributors who have many creative ad campaigns to their credit. The high levels of conflict are creating problems in the departments., and negative moods and emotions are much more prevalent than positive feelings.

1. What are you going to do to both retain valued employees and alleviate excessive conflict and negative feelings in these departments?