Basic Management Concepts for Medical Administrative Staff

Assignment: Reviewing Computer Operations

1. When patient files are pulled in preparation for patient hours, describe four major items each file should be checked for.

2. Explain the difference between an established patient and a new patient.

3. Describe at least three factors that may affect scheduling patients for appointments.

4. Explain why confirming patient appointments, especially for new patients and long visits for established patients, is a good practice for medical offices.

5. Describe the steps to take when patient appointments must be rescheduled due to an emergency or a delay on the part of the medical office.