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Incentive Pay in The Hotel Industry Ramon Martinez is the general manager of Classic Inn, a localmid-priced hotel with 100 rooms. His job objectives include providing resourceful and friendlyservice to the hotel s guests, maintaining an 80 percent occupancy rate, improving the average ratereceived per room to $88 from the current $85, and achieving a savings of 5 percent on all hotelcosts. The hotel s owner, a partnership of seven people who own several hotels in the region, wantto structure Ramon s future compensation to objectively reward him for achieving these goals. Inthe past, he has been paid an annual salary of $72,000 with no incentive pay. The incentive plan thepartners developed has each of the goals weighted as follows: Measure Percent of Total Responsibility Occupancy rate (also reflects guest service quality) 40%Operating within 95 percent of expense budget 25Average room rate 35100% If Ramon achieves all of these goals, the partners determined that his performance shouldmerit a bonus of $23,000. The partners also agreed that his salary would be reduced to $60,000because of the addition of the bonus.The goal measures used to compensate Ramon are as follows: Occupancy goal: 29,200 room-nights 80 percent occupancy rate 100 rooms 365 daysCompensation: 40 percent weight $23,000 target reward $9,200$9,200/29,200 $0.315 per room-night Expense goal: 5 percent savingsCompensation: 25 percent weight $23,000 target reward $5,750$5,750/5 $1,150 for each percentage point saved Room rate goal: $3 rate increaseCompensation: 35 percent weight $23,000 target reward $8,050$8,050/300 $26.83 per each cent increase Ramon s new compensation plan will thus pay him a $60,000 salary plus 31.5 cents per room-night sold plus $1,150 for each percentage point saved in the expense budget plus $26.83 per eachcent increase in average room rate Required 1. Based on this plan, what will Ramon s total compensation be if his performance results are a. 30,000 room-nights, 5 percent saved, $3.00 rate increase?b. 25,000 room-nights, 3 percent saved, $1.15 rate increase?c. 28,000 room-nights, 0 saved, $1.00 rate increase?2. Comment on the expected effectiveness of this plan

Operation Management, Management Studies

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