You are an organizational consultant. You have been invited to visit A company to understand why they are having problems with growth and Employee turnover. As part of your job, you interview senior Managers. To your surprise, you get contradictory stories. It's obvious that Managers have totally different recollections of events in this company.

Answer these THREE questions:

(a) Based on the reading, what might account for these differences? One of your colleagues says, "I think there's a cover-up." Can you come up with alternative explanations?

(b) How can you ask questions to minimize false memories?

Can you set up the interviews a certain way, word your questions differently, or.... What do you think?