Based on case 1.2. performance management at network solutions, inc. it is a worldwide leader in hardware, software and services essentials to computer networking until recently. it used more than 50 different systems to measure performance within the ocmpany. many employees did not receive a review. less than 5% of all employes received the lowest category of rating. and there was no recognition program in place to reward high achievers. overall, it was recognized that performance problems were not being addressed. pressure from competitiors were increasing the cost and the management of performance., quality initiatives were driving the change in several areas of the business. and network solutions decided that these intitiatives should also apply to people quality, finally network solutions wanted to improve its ability to meet its organizational goals and realized that one way of doing this would be to ensure that they werelinked to each employees goals. network annouced it want to implement a forced distribution performance management system in which a set percentage of employees were classified. in each of several categories. like 1 to top 20 % peroformers. a global cross divisional HR team were put in place to design and implement a new stystem. to make sure the organization strategy was carried down to team contributions and team contribution goals.. then business goals would be met. a network solutions by aligning individual performance objectives with organizational desired outcomes of new system. raising performance level of employees. identifying and retaining top talent. identifying low performers and improving them.
the design team recieve the support of the senior leadership . training resourses is made availabel. today part of the trainign associated to performance management systems revolves with the joint responsibility of mangers and employees . managers are responsible for scheduling meeting, guiding employees, finallizing all development plans, employees are responsible for documentation , preparing forms, and attending meeting.. looking at the future plans, network solutions need culture change to support forced distributions rating. HR ceters of expertise of networks solutions continue to educate employees about the system to ensure they understand that network. there is a plan to correct any unproductive practices and implemetn correcting policies. it plans to continue check with all stakeholders to ensure that the performance management is serving its intended purposes.
the network performance management consists of the following
goal cascading and team building
performance planning
development planning
ongoing discussions and updates between managers and emplyees
annual performance summary
traning resources were made for managers and individuals on intranet. with forced distribution systems. there is a number of employees that have to fail into set rating classifications as noted. in the network solutions system employees that have to fail into set rating classifications as noted. in the networks solutions systems employees are given a rating of 1.2.3 individual rating are determined by the excution of annual objectives and job requirements as well as by a compensation rating of others at a similar level at network solutions. the lowest rating has a limit time to improve its solutions. if the performance is not improved , then the employee is terminated. employee with 2 rating receive average to high salary. stock option in the future network solutions is continuing to support forced distribution rating. HR centers of expertise of network solutions continue to educate employes about the systems to ensure that they understand that network still reward good performance. they are just measuring it in a different way. there is also a plan to monitor and correct any unproductive practices.
based on the case
1. Overall, what is the overlap between Network Solutions’ system and an ideal system?
2. What are the features of the system implemented at Network Solutions that correspond to the features described in the chapter as ideal characteristics? Which of the ideal characteristics are missing? For which of the ideal characteristics do we need additional information to evaluate whether they are part of the system at Network Solutions?
3. Based on the description of the system at Network Solutions, what do you anticipate will be some advantages and positive outcomes resulting from the implementation of the system?
4. Based on the description of the system at Network Solutions, what do you anticipate will be some disadvantages and negative outcomes resulting from the implementation of the system?