Based on all of your work in the case study so far, create an action plan for implementing change. Your action plan should include the following components of Kotter's Change Process:

1. Develop a strategy and an action plan.
   • For this action plan, complete the checklist on page 334 of Organizational Change. You may also refer to Table 9.3 (Tools for Action Planning) on page 309 of Organizational Change. Your action plan should provide clear direction to the stakeholders on how to move forward in implementing the change.
2. Describe how you will empower employees.
3. Describe how you will generate short-term wins.
4. Describe how you will consolidate gains and produce more change.