Balanced Score Card

In step 3 of the Sustainable Performance phase, balanced score card (BSC) is discussed as one way of embedding ongoing performance measurement into management. BSC is used quite a bit in organizations that want to ensure that their strategies are reflected in the performance metrics.

For this discussion:

1. Research and describe a real-world implementation of balanced score card.

2. Discuss how BCS is used for sustaining performance as described in this chapter.

This connection between the BSC implementation and sustainable performance is the key to this discussion, so make sure your example demonstrates this connection.

Jelston, J. & Nelis, J. (2014). Business Process management (3rd Ed.). Butterworth-Heinemann. New York, NY. chapers 22