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At the start of football season, the York student ticket office gets busy the day before the first game. Customers arrive at the rate of four every ten minutes. A ticket seller can service a customer in four minutes. Traditionally, there are two ticket sellers working. The university is considering an automated ticket machine similar to the airlines' e-ticket system. The automated ticket machine can service a customer in 2 minutes.

Assume the ticket sellers earn $8 per hour and the machine costs $20 per hour (amortized over 5 years). The wait time is only $4 per hour because students are patient. What is the total cost of each model?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92573501

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