Ask Question, Ask an Expert

+61-413 786 465

info@mywordsolution.com

Ask Operation Management Expert

Management Studies


Home >> Operation Management

At the start of football season, the York student ticket office gets busy the day before the first game. Customers arrive at the rate of four every ten minutes. A ticket seller can service a customer in four minutes. Traditionally, there are two ticket sellers working. The university is considering an automated ticket machine similar to the airlines' e-ticket system. The automated ticket machine can service a customer in 2 minutes.

(a) What is the average length of the queue for the in-person model?

(b) What is the average length of the queue for the automated system model?

(c) What is the average time in the system for the in-person model?

(d) What is the average time in the system for the automated system model?

(e) Assume the ticket sellers earn $8 per hour and the machine costs $20 per hour (amortized over 5 years). The wait time is only $4 per hour because students are patient. What is the total cost of each model?

(f) A ticket agency offers to take over the ticket distribution at a cost of $15/hour. The university will only accept an outside agency if (i) the cost is lower than providing the services internally (either in-person or using an automated ticket machine) and (ii) if the average queue length is lower than providing the services internally. The ticket agency promises an average service rate of 36 per hour. What standard deviation on SERVICE TIME does the agency have to achieve in order for the university to be willing to hire them?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92573206

Have any Question?


Related Questions in Operation Management

You have started a successful business and are now ready to

You have started a successful business and are now ready to buy some property as your storefront location. You find one piece of property on a prime corner lot downtown. The owner of that property is willing to sell it t ...

1 choose a nonprofit organization that you think markets

1. Choose a nonprofit organization that you think markets itself effectively. Why did you pick that organization? What external factors (think PEST analysis) do you think the organization should be most concerned about? ...

Ehr initiative presentationin preparation for an ehr

EHR Initiative Presentation In preparation for an EHR implementation of several outpatient clinics and specialty offices, you are asked to create a presentation to prepare the staff. Your presentation should be a minimum ...

The city of tucson arizona enacted a city zoning ordinance

The City of Tucson, Arizona, enacted a city zoning ordinance limiting commercial speech by prohibiting outdoor advertising display signs – including billboards. On-site signs at a business location were exempted from thi ...

As you have read the chapter and watched the lecture on

As you have read the chapter and watched the lecture on chapter 5 from your textbox, your assignment this week is using the following guidelines: 1. Watch the Apriori Algorithm (Associated Learning) - Fun and Easy Machin ...

Supervision fundamentals discusses the transition from a

Supervision Fundamentals, discusses the transition from a line employee to a supervisory role (please read before you post!). While this may seem simple (and desirable) to many workers, the realities of this change can b ...

1 are any changes taking place in the macroenvironment that

1. Are any changes taking place in the macroenvironment that might have an impact, positive or negative, on the industry in which Best Buy is based? If so, what are these changes, and how might they affect the industry? ...

You have learned about how to identify a country region

You have learned about how to identify a country, region, community, and site for making a location decision for a Global operation. But, what about the ethics of making a location decision? For example, if an American f ...

1 writings that are incorporated by reference into a

1. Writings that are incorporated by reference into a written contract include: a. only writings that are physically attached to the written contract. b. writings that the written contract identifies and declares to be p ...

Go to a physical location other than your work spend at

Go to a physical location other than your work. Spend at least 45 minutes in observation. What do you see as security considerations? What has the location implemented for physical security? Do you observe any design or ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As

Follow Us

© Copyright 2013-14 mywordsolution.com All rights reserved