At the bank tellers window arrivals and service times are, Ask an Expert

Management Studies

At the bank teller's window, arrivals and service times are randomly distributed (Poisson and exponential distributions, respectively). There is only one teller at the window. If the arrival rate is 8 customers per hour, and the service rate is 14 customers per hour, what is the average length of queue in front of the teller? (It is a single channel, single server, single phase, unlimited waiting space model) (Note: we need Lq, not Ls)

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92528889

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