At the bank tellers window arrivals and service times are, Ask an Expert

Management Studies

At the bank teller's window, arrivals and service times are randomly distributed (Poisson and exponential distributions, respectively). There is only one teller at the window. If the arrival rate is 11 customers per hour, and the service rate is 14 customers per hour, what is the average waiting time for a customer in the system, including waiting in line and being served? Give the result in minutes. (It is a single channel, single server, single phase, unlimited waiting space model).

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92031475

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