At least two pages in which you summarize the following issues regarding human resources management within your fire service and/or emergency management organization and customer service within your community:

1. Describe the functions of human resources personnel within emergency management.

2. Describe the legal issues that may arise when hiring personnel in emergency management.

3. Outline motivation methods that can be used to retain personnel in emergency management.

4. Explain the importance of customer service to the community, especially in times of distress or grief that may occur after a fire or other emergency incident resulting in loss of life or property.

Remember that the incident objectives should be flexible enough to allow for change in any strategic or tactical situation or decision.

As part of this process, you will need to complete ICS Form 202 by establishing the objectives based on incident priorities, informed by situational awareness, leader's intent, and delegations of authority.

Any information not provided in the background information, such as agency organization representatives, can be your organization's personnel or another organization.