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At a photocopy machine service centre the arrival rate is two per hour and the service potential is three per hour. The hourly wage paid to the attendant at the service centre is RM15 per hour and the hourly cost of a machinist away from his work is RM40. (a) Calculate the average number of machinists being served or waiting to be served at any given time. (b) Calculate the average time a machinist spends waiting for service. (c) Calculate the total cost of operating the system for an 8-hour day. (d) Calculate the cost of the system if there were two attendants working together as a team (in effect acting together as a single server), each paid RM15 per hour and each able to service on average two customers per hour.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92185316

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