Assuming a 90 target csr labor utilization rate how many, Ask an Expert

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For a Marriott hotel call center the expected service rate was 3.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on-duty during the 6:30 to 7:00 am time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M9350085

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