Assume you are the hotel manager of Miramar Hotel. The air conditioning has stopped functioning on one of the busiest and hottest weekends of the year.

You need to explain the situation and what you are going to do (or have done) about it to three audiences: (1) Your guests, (2) Your co-workers who will be helping you solve the problem, and (3) Your boss, who will not be at the hotel on Monday.

Develop a plan for the message you will send to each of these audiences in which you will follow the five-steps for planning a message.

Be sure you consider your goal in communicating with each audience, the format/channel your communication will take, the content each audience will need, and the tone and style that will be appropriate for each audience.