Assignment
This project will help you synthesize and apply what you have learned in the Operations Management course to your organization. Keep in mind you will analyze your organization from a leadership perspective. You will assess your organization through a competitive priority lens and evaluate the ten OM decision areas and key processes to develop actionable recommendations to increase your company's competitive advantage.
This should be a 7-9 page paper. Choose an organization (current or past) and complete the following: I choose WALMART
1. Describe the competitive priorities of WALMART and the product-process strategies used. As a result, what are the key tasks that senior management should focus on doing especially well?
a. Hint: Compete on differentiation, cost and/or response? Process focus, repetitive focus, product focus, or mass customization focus?
2. Refer to the Ten Strategic OM Decisions (page 8, Heizer & Render):
1. Design of goods and services
2. Managing quality
3. Process and capacity design
4. Location strategy
5. Layout strategy
6. Human resources and job design
7. Supply-chain management
8. Inventory management
9. Scheduling
10. Maintenance
2. Describe how each of the ten OM decision areas is currently addressed.
• 3 - 5 sentences/bullets for each area
Evaluate the decisions made in each of the ten OM decision areas:
• Do they align with the organization's competitive priorities and product-process strategies? Explain why or why not.
3. Describe the operations and key processes of your organization. Describe current-state processes using the following business process maps:
• SIPOC, and
• Detailed process flowchart, swim-lane process map, or value-stream map
4. What specific, actionable recommendations would you present to your company's senior management to improve operations for competitive advantage? Provide a rationale for all recommendations, and consider the following hints:
• Would you present any changes to competitive priorities and/or product-process
5. How would you address any of the ten OM decisions differently?
• Would you change any processes? Highlight any changes and include a future state process map.
• What is the timeline for your recommended actions?