Assignment

The success of a virtual team depends on the quality of the virtual team communication plan. This course focuses on the design and implementation of virtual teams and emphasizes the importance of analyzing and selecting appropriate virtual communication tools in order to improve internal and external stakeholder relationships such as employees and customers.

Your team will create a virtual workplace communication plan to improve customer relationships and enhance customer satisfaction in a virtual workplace your team selects. Additionally, your team will present your findings in a formal team presentation.

Overall group task involves:

Create a virtual communication plan using the business and challenge identified in Week 2, the summary of your progress from Week 4, and the Communication Plan Template. A written summary that describes the virtual organization your team selected and identification of negative effects experienced due to virtual communication

• Explain the methods of communication used to reach identified external stakeholders of the business.

• Summarize challenges experienced within customer service, or customer satisfaction as a result of virtual communication failures.

• Analyze steps taken by the business to prevent further loss of customers or to reduce customer satisfaction.

• Identify workflow or escalation procedures used to enhance customer experience and improve customer relationships.

• Recommend virtual communication tools to improve relationships between employees and customers.

• Identify potential future risks and cultural considerations associated with the recommended virtual communication tools.

Create a 9- to 15-slide communication plan Microsoft PowerPoint presentation that outlines the components of the written plan.

• For Local Campus students, these are oral presentations accompanied by Microsoft PowerPoint presentations.
• For Online and Directed Study students, these are Microsoft PowerPoint presentations with detailed notes.

Support each recommendation with research, such as examples found in case studies, company annual reports, etc.

Format your assignment according to appropriate course-level APA guidelines.

My part

Task 1

This is a group assignment and my 3 topics are:

• Identify escalation procedures that may enhance customer experience and improve customer relationships. (700 words)

• Recommend virtual communication tools that should be used to improve relationships between employees and customers. (700 words)

• Identify potential future risks that may arise from the recommended virtual communication tools.(700 words)

Task 2 - 3 slides with 100 words speaker notes

This is a group assignment and my 3 topics are:

• Identify escalation procedures that may enhance customer experience and improve customer relationships. (1 slide)

• Recommend virtual communication tools that should be used to improve relationships between employees and customers. (1 slide)

• Identify potential future risks that may arise from the recommended virtual communication tools.(1 slide)