Assignment

Review Questions

Part 1

1. What are core business processes?

2. Compare and contrast the core and support activities of a value chain.

3. Give an example of upstream and downstream information flows in a value system.

4. Describe what enterprise systems are and how they have evolved.

5. Compare and contrast customized and packaged software as well as vanilla versions versus best practices-based software.

6. What are the core components of an ERP system?

7. What are the keys to successfully implementing an ERP system?

Part 2

1. Describe supply chains and explain why supply network may be a more accurate term.

2. Contrast B2B portals with B2B marketplaces.

3. What are two process innovations enabled by effective collaboration within supply networks?

4. How does supply chain planning differ from supply chain execution?

5. How does supply chain visibility help an organization react to external events?

6. Contrast supply chain effectiveness and supply chain efficiency.

7. What is XML, and what is its role in SCM?

8. What is RFID's role in SCM?

9. How does CRM differ from SCM?

10. What is a CRM system, and what are its primary components?

11. Contrast operational and analytical CRM.

12. How does analytical CRM help in monitoring social conversations?

Part 3

1. Describe the productivity paradox.

2. Describe how to make a successful business case, contrasting faith-, fear-, and fact-based arguments.

3. Compare and contrast tangible and intangible benefits and costs.

4. What are the four phases of the systems development life cycle (SDLC)?

5. List and describe five techniques used in requirements collection.

6. What are the three major components/tasks of the systems design phase of the SDLC?

7. What are the four options for system conversion? How do they differ from each other?

8. Compare and contrast the four types of systems maintenance.

9. Describe the two key questions related to outsourcing.

10. List and describe two main types of software licenses.