Assignment

QUESTION 1: Compare needs, values, and motivations for two age groups of workers and how you would interact with them in a supervisory role. Remember to be tactful and avoid stereotypes through the use of scholarly research (use business journals rather than Internet blogs for support). (minimum 300 words, 1 APA reference)

QUESTION 2: As a service provider working in a hospitality operation, comment on how you might obtain customer feedback outside the traditional comment cards? In addition, knowing most customers that have a bad "customer service" experience are reluctant to provide negative feedback, how might you make getting customer feedback easier in order to increase participation? (minimum 250 words)