Assignment

Part 1: Operation Management

Discussion 1: "Business Analytics"

Respond to the following:

• Examine the role of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Determine how each system can play a critical role in managing value chains.

• Provide an example from an industry where analytics is used today either through ERP or through CRM, and determine the ways this technology has helped to deliver quality to the customer.

• Assess the challenges that companies might face when trying to implement these types of technologies.

Discussion 2: "RFID Technology"

Respond to the following:

• From the e-Activity, evaluate the use and applicability of Radio Frequency Identification Devises (RFID) in industry today. Choose a company and provide at least two examples of how these devices can be used to improve productivity in its operations.

• From the case study, assess the benefits and risks associated with this type of technology that should be considered by Mr. Bracket. Identify at least two possible risks that the company might face and suggest ways to mitigate them.

Part 2: Small business management

Discussion 1: "Business Analytics"

Respond to the following:

• Examine the role of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Determine how each system can play a critical role in managing value chains.

• Provide an example from an industry where analytics is used today either through ERP or through CRM, and determine the ways this technology has helped to deliver quality to the customer.

• Assess the challenges that companies might face when trying to implement these types of technologies.

Discussion 2: "RFID Technology"

Respond to the following:

• From the e-Activity, evaluate the use and applicability of Radio Frequency Identification Devises (RFID) in industry today. Choose a company and provide at least two examples of how these devices can be used to improve productivity in its operations.

• From the case study, assess the benefits and risks associated with this type of technology that should be considered by Mr. Bracket. Identify at least two possible risks that the company might face and suggest ways to mitigate them.