Assignment
Paper - Select a customer service related research topic that may apply to your discipline and to use for your final paper. Create an annotated bibliography. Please use APA format for the cover page, spacing, and citations. Organize your annotated bibliography alphabetically.
The annotated bibliography must include a minimum of 10 sources. Each annotation should be one paragraph in length (100-150 words) and written in third person.
Assignment Instructions
Instructions: Select two appropriate articles for review to complete the assignment. Write a review using the instructions below. This paper should be a minimum of 1000 words. Write in APA format. Include cover page, body with in text citations & reference list.
Select two Articles
Locate two peer-reviewed article (related to the ethics) published within the last 3 years in a peer-reviewed journal from the online library, then present an assessment comprising of a precise and critical evaluation. Do not summarize the article. First synthesize the position of the authors. Then, evaluate the information presented in the article. Evaluate the information presented in the article for truth.
Is there bias or faulty reasoning? You must support claims of both fact and faulty reasoning.
What are others are both author's saying the same topic? Do they agree or is there conflicting information.
Draw conclusions.
This assignment has many benefits. First, it requires a search of indexing and abstracting databases from the online library to find an article that meets the specified criteria (must be related to ethics). It also emphasizes what a scholarly article is; to discern between scholarly and non-scholarly writing; to condense someone else's lengthy argument into a concise report; to think critically about what has been read by assessing the strengths and weaknesses of the research; and, thus, to become participants in the discussions regarding the topic at hand.
FYI: Wikipedia is not an acceptable resource for academic writing. Please use the university library for reference. Articles must be peer-reviewed.