Assignment

Option #1: Compare and Contrast Operations Management in a Product Sector Organization and a Service Sector Organization

Select a service sector organization and a manufacturing sector organization. Describe operations management for each organization in terms of the supply chain; the value-creating processes of operations; the value provided by operations to customers; and the relationship between operations and the overall mission of the organization. Then compare and contrast operations management in these two organizations.

(To help you differentiate between a service sector organization and a manufacturing sector organization for purposes of this assignment, note the following:

A service sector organization may provide some manufactured products with its services. For example, a patient receiving surgical services may also receive titanium pins in his or her knee. Similarly, a manufacturing sector organization may include some services with its products. For example, a plane manufacturer may include a pilot training course with a new plane.

In each case, however, either the service or product element is a dominant part of the overall value provided to the customer. This is why surgery is considered to be in the service sector and airplane manufacturing is considered to be in the manufacturing sector.

Another way of looking at this is that a "good" is tangible and has physical properties, whereas a "service" is intangible and has no physical properties.)

Your paper must contain the following titled sections:

• Introduction: Explain the purpose or thesis of the paper; specifically identify the two organizations that you have selected; and explain how the body of the paper is arranged to support the purpose of the paper.

• Service Sector Organization: You must name the organization in this section and briefly describe it. An in-text citation must appear in this section that refers to a source in your list of references that can be accessed by the reader to learn more about this organization:

• Supply Chain
• Operations
• Value Provided to Customers
• Relationship between Operations and the Organization's Mission

• Manufacturing Sector Organization: You must name the organization in this section and briefly describe it. An in-text citation must appear in this section that refers to a source in your list of references that can be accessed by the reader to learn more about this organization:

• Supply Chain
• Operations
• Value Provided to Customers
• Relationship between Operations and the Organization's Mission

• Comparative Analysis of Operations Management in both Organizations
• Conclusion
• References

The length of the paper must be at least four pages, not inclusive of the title and reference pages. References must include the course textbook, two additional scholarly references, and one reference for each of the organizations described (which do not have to be scholarly references). The paper must be formatted according to the CSU-Global Guide to Writing and APA Requirements. Be clear, concise, and focused.