Assignment

Note:

This assignment is expected to be about 10% of the course grade.

Answers can be submitted as a group (max of 3 students in a group - no exceptions please).

There is a 20% penalty for each day of late submission.

See the grading rubric for this assignment.

Objective: Apply Activity Diagram modeling to the car-rental scenario described in assignment 1, with the goal of illustrating the current vehicle maintenance process, and then improving the current process.

Deliverables: Submit hard copy of a MS Word document that includes the following:

1. A title page with no page number (See page 2 for additional guidelines on title page).

2. A brief introduction that reads:"This assignment report includes two activity diagrams. Figure 1 outlines the current vehicle maintenance process for the car rental scenario. Figure 2 illustrates the improved vehicle maintenance process".(Remove the quotes).

3. Use Microsoft Visio to model the current process described in the car rental scenario as an activity diagram. Label this diagram as: "Figure 1 - Current Vehicle Maintenance Process" (without the quotes). Insert this diagram as a .JPG file into page 1 (body of your MS Word assignment 2 report)below the brief introduction mentioned in deliverable # 2.

Try to fit the introduction and figure 1 on the same page.
Assume that the Management team at the car rental place wishes to improve the current process. The team wants to remove the Data Entry Staff and either the Assistant Manager or the Manager from the process.

They want to ensure that the Maintenance Manager is more actively involved in the process. Since the data entry staff is eliminated from the improved process, the Management team wants to ensure that the customer complaints filed using the ‘Rental Online Complaints' (ROC) software is re-formatted before it enters the FMS. The team also wants to reduce the use of paper documents (without compromising on process quality).

4. Use Microsoft Visio to create an activity diagram that illustratesan improved vehicle maintenance process that reflects the improvements suggested in the previous paragraph. Label this diagram as: "Figure 2 - Improved Vehicle Maintenance Process" (without the quotes). Insert this diagram as a .JPG file into page 2 (body of your MS Word assignment report).

Note that reports usually do not end in a diagram. We are making an exception here since the focus is on creating activity diagrams using Visio.

Assignment guidelines are on page 2. Instructions for using Visio (for creating activity diagrams), and comments on downloading Visio software for home useare provided. An e-copy of these instructions are available in the ‘Process Analysis and Modeling' folder under ‘Course Documents' on Canvas. Please review page 2 for some comments related to group work and academic honesty. Closing remarks are on Page 3 of this document.