Assignment

For this assignment, you are required to interview a senior executive of a health care organization. You must ask the following questions and also come up with two additional questions of your own in preparation for the Operations Analysis Diagram assignment:

1) What type of health care organization are you affiliated with? What is your position within the health care organization? Describe your role and scope of responsibilities.

2) Describe the relationship between your health care organization's vision, mission, goals, and strategic plan.

3) Tell me about a time your organization's operational performance affected, either positively or negatively, its ability to deliver services and achieve performance goals.

4) Describe the process you take to deliver a particular type of service offered by your health care organization.

5) Describe one aspect of your business operations.

Submit a short reflection, 200-250 words, of your interview experience along with your interview questions and responses. Your reflection should include the following:

1) Your reaction to the interviewee's response to each question. Were you surprised? Did you agree or disagree and why?

2) Additional questions you have or information you would like to have had based upon the interviewee's response.