Assignment

Do your research on Hospitality Operations, and review the PowerPoint slides to understand different operational system. Such as Front Desk, Sales and Marketing, Human Resources, etc.

1. Operational System: Lodging - Reservations, Front Desk

Scenario: The property management system (PMS) in your hotel is old, out of date and continually crashes. You have been assigned the task of selecting and implementing a new system.

What steps would you take to complete this task? (Minimum 2 paragraphs)

2. Operational System: Lodging - Sales and Marketing

Scenario: You are the Director of Sales for XYZ Hotel. You have been tasked to grow business (rooms and meetings) at the hotel by 15% for the year.

What steps would you take to complete this task?(Minimum 2 paragraphs)

3. Operational System: Lodging - Revenue, Security, Technology and Front Desk
Scenario: You are the new General Manager of XYZ Hotel. You have been tasked to look into ways to save money.

What steps would you take to complete this task?(Minimum 2 paragraphs)

4. Operational System: Lodging - Human Resources

Scenario: You are the Director of Human Resources for XYZ Hotel . Your hotel is non-union. You have several employees that are considering try to unionize.

What steps would you take as the Human Resource Manager to guide the employees in their process? (You can guide to unionize or not to unionize)(Minimum 2 paragraphs)

5. Operational System: Food and Beverage Management - Parts of The Restaurant - Front of House

Scenario: You have been hired as the General Manager of XYZ Restaurant. Within the first day you notice poor service flow happening in the front of the restaurant. This leads to many errors and several customer complaints.

What steps would you take to solve this issue?(Minimum 2 paragraphs)

Attachment:- Operational-Systems.rar