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Assignment

• Select and interview a professional who deals with conflict.

• Ask this person to share his or her experiences mediating a difficult conflict situation by answering the following questions:

- Who was involved?

- What happened?

- What obstacles were experienced?

- What approach was taken to influence others?

- What and how was power demonstrated?

- What were the outcomes of the power plays?

- Was trust an important factor? How so?

- What seemed to keep trust from building?

- What risks and trade-offs were evident in the conflict resolution?

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