Assignment

1. Explain how listening helps to earn trust, to build collaboration and to negotiate resolutions to problems and conflicts.

2. Imagine you manage 100 employees. Some employees work in the home office, and others remotely in other cities. Identify and describe two ways you might encourage communication among these 100 people.

3. Describe two specific actions a leader might take to develop cooperative goals.

4. What is reciprocity? Why is reciprocity a successful approach for making daily decisions and negotiating differences among people?

6. Explain the relationship between leadership and control.

7. Explain what is meant by the phrase "in the flow."

8. Identify and explain two methods or ways to increase skill and competency.

9. Explain the difference between training and coaching. Identify one way or technique you might use to coach a new employee.