Assignment

1. Develop a process map about the prescription filling process for HMO's pharmacy, in which you specify the key problems that the HMO's pharmacy might be experiencing. Next, use the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy's business process.

2. Analyze the process map and SIPOC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or common causes. Provide a rationale for your response.

3. Suggest the main tools that you would use and the data that you would collect in order to analyze the business process and correct the problem. Justify your response.

4. Propose one solution to the HMO pharmacy's on-going problem(s) and propose one strategy to measure the aforementioned solution. Provide a rationale for your response.