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100 WORD MINIMUM PER QUESTION PLEASE REFERENCES CITED IN APA FORMATTING

1. Explain each gap listed and give an example of each.

229_Service-Quality-Model-Gaps.jpg

2. What is customer driven Quality? What are some advantages and disadvantages and provide some examples.

3. What is the importance of customer relationship management and how does the CAPA tool 8D help?

4. What is Benchmarking? Why is it important? What benefits does it have and provide some examples of benchmarking.

5. The product life cycle for many products is getting shorter. In what ways does this trend complicate the product design process? Can you think of any advantages to shorter product life cycles for firms that have exemplary product design processes?

6. What is Quality Function Deployment? What are benefits and disadvantages of it ? How do customers benefit from it?

7. What are the differences between services and manufacturing?

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