Assignment: WORKPLACE COMMUNICATION

This assignment is 1000 words: the suggested range is between 800 and 1500 words.

1. Explain why clear and effective communication is essential in the workplace?

- Gives a detailed explanation of why clear and effective communication is essential with its importance to the workplace made explicit

- Explains what constitutes clear and effective communication and how to ensure clarity and effectiveness

- Explains what might be the result if communication is not clear and/or effective

2. Outline the key stages in the communication process?

- Clear and thorough explanation given of key stages in the communication process including: sender, message, encoding, channel, receiver, decoding, feedback. Consideration of the recipient's needs may also be addressed. These terms are explained and example(s) given to enhance explanation

3. List potential barriers to communication and outline how these could be overcome?

- Several potential barriers to communication are described (which may include most of: language differences, inattention, information overload, distractions, noise, emotions or other appropriate barriers), as opposed to merely listed, andsome methods are explained in detail as to how each given barrier could be overcome

UNDERSTAND METHODS OF COMMUNCIATION

4. Explain methods of communication and their best use when communicating with the team?

- A range of communication methods are explained in detail and their best use when communicating with the team is made explicitly clear in detail

- The advantages/disadvantages of communication methods are identified

UNDERSTAND THE IMPORTANCE OF MAINTAINING ACCURATE RECORDS OF COMMUNICATION

5. Explain why it is important to have a record of communication?

- Clear and valid reasons, perhaps with examples, are explained in detail as to why it is necessary to have a record of communication and the importance of this is made explicitly clear

- An explanation is given of what might be the result if records of communication are not kept

6. Outline the importance of keeping a record of oral communication?

- Perhaps with examples, clear and valid reasons are explained, as opposed to merely outlined, as to why it is necessary to have a record of oral communication and the importance of this is made explicitly clear

- Outlines what might be the result if records of communication are not kept

7. Describe methods of maintaining accurate records of electronic and oral communication?

- A variety of methods of maintaining accurate records of electronic and oral communication are fully described and perhaps explained. Some of the methods may be documented or paper based whilst others are electronic. Examples of each may be given