Assignment: Summary of Qualifications
• Strong communication and customer service skills. Technically skilled in multiple computer utilization systems: Microsoft Word, Outlook, Excel, Internet, E-mail, Linx, Dart, Boss, LPS, Merlin, File net, OCR, FHA Connection, Avista, Imageflow, Docmagic, Homesaver, Home base, AS400, Lamp, iPortal, Loss Mitigation financials, Draw, Magellan.
Education
• Mortgage Processing and Loan Origination - Allied School of Mortgage Lending
• License of accredited claims adjuster - 5/20 license # P170719
• B.A.S degree in Public Safety and Emergency Management
Employment History
Bank of America - September 2015 - Present
Consumer Vehicle Servicing Operations
• Perform necessary research and /or service active and/or paid off automobile loans. Have direct contact with bank customers, state licensing agencies and business partners. Detect errors that could have measurable impact on customers and dealer relationships. Assist customers' perfect automotive titles in order to secure Bank of America loans.
Bank of America - March 2014 - September 2015
Customer Treatment-Complaints Management Specialist II
• Monitor customer complaints that are submitted through Commit 4. Work with all lines of business to resolved customer concerns and complaint. Made out bound calls to all line of business, and to customer to resolves their issues. Work with multiple lines of business, from Fulfillment to Short Sale. Work hand and hand with the Presidential Escalation Team and the Office of the President to resolve Level 1 and all escalations.
Bank of America - April 2011 - March 2014
Short Sale/DIL Negotiator
• HUD Certified for Loss Mitigation options. Calculate and analyze income documentation based on documentation received. Primary point of contact for customers, business partners (internal and external) and third parties for FHA short sale transactions from initiation to transaction completion. Review customer specific information and documentation, such as credit report, income and asset documents for potential red flags and resolution. Maintained pipeline of 150 short sale transactions delivering communication, information, and status updates to all parties. Maintained 100% quality accuracy rating as top producer in office.
Florida Capital Bank Mortgage - June 2010 - April 2011
Loan Submission Coordinator
• Identify customer loan programs and perform loan data and document early disclosures required by RESPA and REG Z, Initial loan application (1003), REG X Compliant 2010 Good Faith Estimate, Settlement Service Provider List (SSPL), DU Released through FLCBM website, Credit Report aging / uploaded to the website. Appraisal aging / HVCC Compliant, Identify and stamp the Initial Binding 2010 GFE and any subsequent Change of Circumstance GFEs, maintain system data integrity, Date stamp all new loan files and initial 1003 applications. Maintains consistent and thorough communication with all involved parties (Regional, Account Executive and Pipeline Management Representative),
Bank of America - March 2009 - May 2010
Vendor Doc Specialist
• Audit, order and process government FHA/VA appraisals and titles, Process appraisals report for payments, Input conditions on desktop underwriter, Logging and capturing documents into system to be reviewed by processors and underwriters. Transfer FHA/VA case numbers from or to different lenders, direct contact with closers, processors, underwriters, appraisers, title agencies, and different lenders. Following up with appraisers, title agencies and lenders to ensure proper actions are taken in timely manner to meet guidelines and closing dates.
Premier Automotive Group - June 2006 - March 2009
Customer Service and Sales Representative
• Negotiated the sale price of vehicles including trades. Assisted in financial arrangements, which included cash payments or loans. Highlighted additional products such as accessories, after-sale service and other products. Completed associated paperwork, credit reports, sales contracts, and pre-delivery inspections. Effectively enacted calling and selling professional techniques to increase sales.
Inventory Manager
• Managed new and used inventory as well as trade-in vehicles. Appraised trade-in vehicles, motorcycles, and boats using black book and NADA and online resources. Worked closely with auction team to arrange the sales of trade-in inventory and transportation. Responsible for maintaining spreadsheet data of vehicle identification numbers and trade-in values as well as reconcile with floor inventory. Assessed used car inventory needs and offered solutions to purchase vehicles based on demographic needs. Reconciled all expenses associated with the trade-in and used car purchases. Knowledge of auction settings, guidelines, and regulations.
References available upon request.