Assignment: Introduction to Human Performance Technolog

Case Study 14: Managing Managers

The Intek Corporation, one of the area's leading microchip manufacturers, has recently gone through a massive reorganization and now has hundreds of new managers who have never managed people before.

Working with Individual Contributors to successfully transition them to management roles involves two major fields of knowledge; The first is all the legal knowledge they need to know about hiring, firing and other kinds of disciplinary information; The second involves more the "art" of being a good people manager, which includes skills such as building trust and camaraderie in your team, using your power appropriately and managing conflict.

After extensive interviewing, you have been chosen to lead the new Manager training development team to provide these new managers the best and most effective training possible. You will have to decide how and when to train these new managers in the shortest possible time and in the most effective way possible. These new managers are scattered in over 32 countries.

Your budget and headcount allocation is not set yet as your management would like to hear from you as to how many people you will need to make this program a success as well as how you plan to tackle this challenge.

The management team is also interested in making sure whatever training you deploy is reusable as the company will be hiring new managers on a consistent basis so it needs to be an ongoing program, not a one-time program.

How will you tackle this? What training delivery modality (ies) will you use?
How will you measure the success of the program
What resources do you need to make it a success?

You will need to present your strategy proposal to a Management Review Committee (MRC) who will have the ultimate approval authority for your project.

MRC Roles:

Here are the different roles you will be assigned during the presentations. Try to think what a person in that role would be concerned about and therefore ask as a result of the presentation:

• GM - Is the proposal coherent? Will it fulfill its mission and results based on the problems stated? Can you present this proposal to the executive staff with no reservations?

• Finance -As the finance person, your role is to make sure that spending is within the allocated budget. Do you think the proposed spending covers everything? Is the project likely to go over budget?

• Employee representative -As a likely recipient of this training - Do you believe that the presented proposal will solve the diagnosed problem based on the strategy proposed? Why?

• Training Representative - As the SME, Instructional Designer or Instructor assigned to this program, do you have any concerns? Is the project really executable as presented?

Case Study 13: http://www.expertsmind.com/library/what-modality-of-training-you-will-use-51744854.aspx