Assignment: Communicate and work effectively in health

Part A: Portfolio

Provide the following items in your portfolio of documents and submit as evidence of your workplace compliance to code of ethics, standards and/or legislation.If these items are not available at your workplace, source similar from the Internet.

A. Code of Conduct for employees of your practice

B. Infection control policy in relation cleaning the dental surgery

C. Induction/orientation checklist

D. Job description of a Dental Assistant

Part B: Case study

Read the following case study and answer the question noted below.

Emily is showing signs of stress in the dental practice. She regularly works through lunch completing the sterilising as she wants the cycle to be completed before the afternoon session commences. She is eating her lunch between patients and not taking her allocated breaks as her dentist often runs late and there are no staff offering to cover for her at these times. She is short tempered and not very pleasant with the patients when they arrive at the practice. She is arriving to work without time to setup the practice and the dentist is starting to get annoyed with her tardiness.

1. What should be done to give Emily the designated breaks that she is entitled to have?

2. What can you suggest to her to relieve her signs of stress?

3. What should be said to the dentist in relation to Emily not getting her breaks as she often runs late?