Assignment 2

Applying the ITIL Service Lifecycle to a new service

Flinders university has recognized the need for a new Student Enrolment IT System. The existing service no longer meets their organisational needs nor does it provide an appropriate interface for students into the enrolment process.

The University has decided that a different approach should be taken for the new system. The ITIL Service Lifecycle will be applied to the new IT service. An ITIL Consultant has been engaged to provide support for the project.  The ITIL Consultant will engage with the University, IT support staff and students to ensure that the requirements of all customers, internal and external, are considered.

What you need to do for assignment 2:                      

Write a 3500 word essay applying the ITIL Service Lifecycle to the development of the new student enrolment service from conception, the development, the implementation and day to day delivery.  You will write from the position of the ITIL Consultant.

You are required to find literature pertaining to this topic from recent, accredited academic sources such as high quality journal papers, book chapters, papers in peer-reviewed conference proceedings, etc. You can use as many references as you wish in order to complete this assignment. In this assignment you will produce a theoretical paper, not a business report. Do not make use of dot points or lists in the paper. Instead discuss and explain the concepts with supporting evidence from the literature.

The Harvard referencing system must be used for both the reference list and the in-text references (citations). Any plagiarism (intentional or unintentional) will be reported to the Academic Integrity Officer, so please ensure that you are confident with correct referencing, both in the body of the assignment and in the reference list. It is not sufficient to just add the reference list without citations in the body of the paper. This would be considered as plagiarism and will be reported. You must acknowledge all material used from other authors (in-text at the time you use it) and all the way through the paper, as well as including the correct reference in the reference list. Do not use URL addresses for in-text citations. Please refer to the Harvard reference guide on the web site of the flinders university and your course web site for more information.

Do not copy directly from the source but paraphrase the content.

Below are some guidelines for the format of this assignment.

Formatting:

• Submit the assignment on A4 paper size
• Use either Times New Roman 12 font or Arial 10 font
• Use 1.5 line spacing.