Assessment Task
This Individual analysis is designed to enable students to undertake individual research and demonstrate the application of a diverse range of legal concepts
Topic: Dealing Fairly with Vulnerable or Disadvantaged Consumers in the Tourism and Hospitality Industry
Currently in Australia businesses related to the Tourism and Hostility (T&H) are required to deal with all types of consumers. However, there are consumers that nay not have the capacity to make a voluntary or informed decision about the implications or benefits of their purchasing or contractual decisions. According to Australian Consumer Law provisions, all businesses need to act responsibly and take care in their dealings with vulnerable or disadvantaged consumers to ensure that there is no unfair advantage is taken by the businesses.
It is important to note that businesses should continue to contract or do business with consumers who may experience a disadvantage or vulnerability. As a refusal to deal will not be in any party's interests, and many be in danger of breaching anti-discrimination legislation.
In order to provide advice to new businesses you should provide answer to the following questions:
Question1- Examine in detail the unfair practices under Australian Consumer Law?
You should include statutory provisions for each of the following:
- False or misleading representations about goods and services
- Bait advertising
- Wrongly accepting payments
- Inertia selling
- Pyramid schemes
- Contingent referral selling
- Unsolicited consumer agreements
- Layby agreements
- Evidence of transaction
Question 2 - Examine and analyse the following statement and present a clear and coherent analysis of the consequences for a business failing to comply with this Consumer Law Guarantees
A business is not legally obliged to provide a consumer with an exchange or a refund simply because the consumer has changed their mind....although some businesses will offer this voluntarily as a service to the consumer.
Note: please ensure that you address the relevant Case Studies(precedents) and Statutory
Provisions of the Competition and Consumer Act 2010(Cth) and ensure correct referencing using APA referencing style.
REQUIREMENTS
REPORT
A4paper;
-Sequential page numbering;
-Watermark title
-Title page with student name and number, course code and name;
-Accurate spelling, grammar, punctuation, paragraph construction and proofreading;
-An appropriate font size = Arial 11 point;
-Effective use of headings;
-Consistent and accurate acknowledgment oftext books, legislation and case studies using APA reference style
-Typed and 1.5 spaced
6 apa references