Assessment Task: Essay and Written Reports

Instructions

Learners are required to answer in a 2 page essay the questions below:

Monica works as an office administrator for a large organisation. Her daily tasks include modifying documents in a variety of software applications. One day she had to modify three documents in three different applications.

Monica opened all three files before starting work on them. While working on one document she went on a coffee break but left all three applications open. When Monica returned she found that her computer was slower than usual and then it had started to make unusual noises. She typed on a few keys and then on the computer. Monica's monitor then went blank.

Questions:

1. What are the necessary skills for a good office administrator in terms of business documentation?

2. Explain what methods you use within your organisation for printing and presenting business documents. Provide samples if available and appropriate.

3. Talk to a friend, relative or teacher you know who is responsible for producing business documents. Find out what printing and presentation methods they use. Ask for some samples if available and appropriate.

4. Describe the mistakes Monica made when modifying the three documents.

5. Explain what work practices Monica could have used to prevent computer failure.

6. What could be the consequences of Monica's actions? Solutions?