Assessment Task 1A - Developing WHS Policies and Procedures

You are employed as a Manager of a new small travel agency called SWAN.  The travel agency is based in a local shopping strip at 51 Cope Street, Waterloo, NSW 2017 with set-up for 3 agents in a format similar to below. 

Your employer has asked you to develop a proper WHS Policy and Procedure system that can be implemented across all current outlets.

Consult with your employer to gather additional information as required.  However, you manager is a very busy person, so it is important that you are prepared for each meeting - as your manager will only answer questions you ask.  You must also research, gather and abide follow legislative documents appropriate to this task and industry. In summary, you will develop a WHS Policy and Procedure system for SWAN Travel Agency with clearly articulated health, safety and security policies, including:

• Introduction to SWAN Travel Agency (including mission, vision and goals)
• Emergency plans and procedures
• Risk management procedures
• Chemical and hazardous substance handling procedures
• Manual handling procedures
• Security procedures (including cash, documents, equipment, keys and people)
• Incident / Accident reporting procedures
• Notifiable incident reporting procedures
• General WHS policy and procedures
• Consultation processes
• WHS Information Dissemination procedure
• Resolution process
• WHS Record Keeping requirements and processes
• All supporting documents and forms for each procedure
• Allocations of responsibilities for all procedures
• An outline of staff WHS responsibilities for inclusions in position descriptions for PCBU (Owner)
• Supervisors
• Travel Agents
• Details of relevant financial and human resources required to implement policies and procedures (at least 3)

This portfolio of evidence needs to be professionally developed for implementation within a commercial travel agency. It is also suggested that you keep in contact with your assessor with this unit, and hand in your drafts as you go, to ensure you are heading in the right direction. Please refer to the Student Information Checklist for guidance on each point outlined above.

Evidence Summary (Assessment Requirements)

• You are to submit your portfolio of evidence as outlined above (Minimum 6000 words)
• Provide copies of all legislative documents referenced during this task.

Assessment Task 1B - Conducting WHS Induction Session

For Assessment 1B, you are to prepare for and implement your WHS Policy and Procedures. 

Your implementation will encompass running a WHS Induction Program in class in which you:

• Follow your procedure developed in Assessment 1A
• Explain and discuss your WHS Policy and Procedures plan in detail
• Provide any task specific safety training (such as using equipment, manual handling, etc)
• Confirm understanding through a formative assessment process (asking questions, observations, listening to comments, etc)

It is important that you are prepared for this session, ensuring you:

• develop a detailed session plan
• provide hand-outs for each employee/student
• develop and use overheads / learning aids as appropriate

Your assessor will observe you running the meeting.

Meeting/presentation Context

• Each meeting will consist of yourself (running the meeting), and at least 2 other people, who will role-play the employees.  Other people may include trainers or students from your course

Things to consider whilst performing this task:

Things to consider whilst role-playing an employee:

• Be prepared
• Act professionally throughout the process
• Be prepared to ask questions when you require more information
• Answer all questions to the best of your ability
• Make sure that by the end of the session, you are fully aware of the organisational safety policy and procedures.

Remember, you will be required to both run the meeting, and role-play an employee (during another student assessment), so be sure to perform at your best at all times.

You will be assessed as follows:

1. Planning for and conducting an WHS Induction for "new employees"
2. Providing recommendations for improvement for each induction session you sit through as a "new employee"