Assessment task - Reflective Essay

Purpose: You are to consider the tools used in this unit (Johari window, MBTI, TA and DISC) and reflect how they have helped you to reflect on your own attitudes and behaviours in terms of conflict and communication. You need to provide at least one solid example of an experience in which you managed conflict using your personal understanding of the models. You can identify in your reflection the tools that helped most to identify your areas of concern and what you have learned about yourself.

Lecturer Notes - Wilmot and hocker (2011,p 11) best describe conflict as a feltt struggle between two or more interdependent individuals over perceived incompatible differences in beliefs, value and goals, or over differences in desires for esteem, control and connectedness

Conflict where does it comes from?

Goals

Personality conflicts

Scare resources

Styles

Values

The beauty of conflict Ted ex

Set the boundries

Conflict is about change, go there with open mind , conflict is not negative

Style of conflict management

Competing, collaborating, Avoiding, Accommodating

People who accommodate are unassertive and very co-operative.

Avioding-People who avoid conflict are generally unassertive and un-cooperation.

Avoiding the conflict entirely by avoiding

Collaborating- they are both assertive and co-operative.

Assert own views while also listening to other views and welcoming sifferences.

Seek a win win outcome

Identify underlying concerns of a conflict

Requires time and effort from both parties.

Competing

Assert themselves and do not co-operate while pursuing their own concerns at anothers expense,

Take on a win-lose approach

Do not rely on cooperation with other party to resolve issue

Compromising

It's a lose-lose situation

Moderately assertive and moderately co-operative

Situation can be different to manage conflict management style

Knowing yourself and fully understand each situation will help you understand conflict management style needed.

Assertiveness -All of us insists on being treated fairly - to stand up for our rights without violating the rights of other.

Attachment:- Assignment Files.rar