Assessment Task - Quality Improvement Plan

Course and Program learning outcomes supported:

- Define and discuss quality objectives in relation to diverse industry projects
- Employ project life cycle and process management strategies to enhance project quality outcomes

Scenario

You have been asked by the general manager to write a short report recommending how to improve the quality outcomes of a key process in the organisation. The document needs to be well argued and referenced in order to convince the leadership team to adopt your recommendations.

The leadership team are a sceptical group, so you will need to back up your ideas by referring to appropriate literature and making logical arguments. They are expecting a document of about 20 pages in length.

Exercise

Identify an important process in an organisation, with which you are familiar or can observe directly, that needs improvement from a quality standpoint and develop a report in accordance with the general manager's request. You are welcome to use the process that delivered the product or service you discussed as part of AT1 or you may choose a new process. Make sure you choose a real process which you can study and describe accurately (no hypothetical's please).
Please discuss this with the lecturer if you are unsure.

You are free to structure your report in a form that you think is most appropriate, however it is suggested you include the content below:

- Executive summary
- Context and background
- Present a definition of quality appropriate to the process identified
- Describe the existing process
- Identify problems with the existing process and try to identify causes of the problems
- Recommended process improvements and provide a rationale for the improvements chosen
- Describe the improved process
- Briefly describe a process change strategy (how to move from the old process to the new process)
- Describe the expected quality outcomes
- Conclusion
- References (Harvard style)