Assessment: Literature review

The major assignment of this unit is a literature review that you will conduct on one (1) of the following topics:

a. Can anybody do commercial housekeeping tasks at a hotel or is it a skilled profession?

b. Should a concierge always suggest the hotel's own services before suggesting competitors' services?

c. Can a hotel outsource its entire reservations department?

You are required to:

1. Choose a topic to do your literature review

You are required to choose one of the three topics from the list above on which to conduct your literature review. Note that all the topics listed are related to the critical discussions in Assignment 1, in one form or another. You are thus encouraged to select one (1) topic which you think needs a more thorough analysis of the topic in your discussion.

2. Select between six (6) and nine (9) sources

In order for you to get a holistic picture of the available literature on your chosen topic you are to select between six (6) (minimum) and nine (9) (maximum) sources. There has to be at least one source chosen from each of the following categories:

- Journal articles

- Books

- Trade magazine articles (usually published by the industry)

- Newspaper articles

- Other (for example the internet or personal communication).

Marking criteria

- Relevance of literature to your chosen topic

- Breadth and depth of research

- Critical evaluation of literature and balanced engagement with issues/concepts

- Structure of review (organized around concepts/issues rather than disconnected descriptions)- headings and sub-headings are welcomed

- Extent of synthesis shown in conclusion

- Correct referencing

- Grammar, spelling and overall presentation.

Length: 1800 words