Assessment
1. Knowledge Management systems - This is a system which refers to or uses and Information Technology system to store and retrieve knowledge and information. The KMS (Knowledge Management System) improves collaborations, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge and enhances knowledge management processes.
Commonly knowledge management systems are used in business administration as the information which is collected is essential to the business and must be stored in a location which is easily accessible.
The following activity has been designed for all learners to complete.
a. When researching a knowledge management system for your company why should you first consult with stakeholders about the type of knowledge management system to use?
b. Give examples of how you might collect information from internal and external stakeholders
2. Consider a system which provides information to external stakeholders; for example, allowing suppliers to provide quote information or customers to make purchases (You can use the Xerox system to complete the table.)
a. Objectives of the system
What methods of training will be used to train the stakeholders? Who will develop the training materials? What resources are required? How would you conduct follow up training?
b. Training Strategy
c. How would you determine if training has been successful?
d. How would you promote the system to external users?
e. What strategies would you use to protect the system making sure external users would not make any changes to the system?
3. Suggest strategies for resolving the following information management system problems:
Problem
a. In the knowledge management system, you want to summarise your sales information by customer type. There is no report in the KMS which allows you to do this?
b. You are constantly losing data, due to your computer constantly crashing?
c. A supplier has received information/data about one of your customers in error?
d. Customers are complaining about shipping delays and back orders?
4. Using the web link provide watch the video on the information/knowledge management system. Describe the strengths and weaknesses of that system.
Strengths of the Xerox Knowledge Management System
Weaknesses of the Xerox Knowledge Management System
5. Prepare a 15-minute PowerPoint presentation (please paste each slide to the cells below) based on an existing knowledge management system that you are familiar with and ensure you cover the following:
a. Assess the effectiveness of this system, explaining how you collected the information to complete the assessment.
b. How is the knowledge management system monitor for compliance, effectiveness and efficiency within the organisation?
c. Does the knowledge management system comply with organisational policies and procedures?
d. How does the knowledge management system identify with the Privacy Act 1988? Who is responsible for ensuring the knowledge management system complies with current legislation?
e. Identify the contingency plan which the organisation has put in place in case of system failure.
f. Identify possible improvements that could be made to the system.