Assessment - Written or Oral Questions

1. List some of the indications or clues that may arise due to conflict in the workplace.

2. In order to manage conflict, there are four components that must all be managed. What are they?

3. Recruitment is costly, list some of the costs that comprise recruitment.

4. Describe some of the ways to manage goals to overcome conflict.

5. How would you collaborate with managers in other sections to determine future human resources needs?

6. What is a position description analysis?

7. What are the guidelines when advertising a position?

8. Name the relevant legislations that are necessary when preparing advertisements.

9. What are the benefits of "open probes." Explain the key words that help you to assemble an open probe account.

10. There are various types of questions, which are used in an interview. They have been listed below - provide a brief explanation of each.
a. Credential Questions
b. Technical Questions
c. Experience-based Questions
d. Situational (Hypothetical) Questions
e. Opinion Based Questions
f. Behavioural Descriptive Interviewing Questions - Principle

11. There are many different tests that can be used in staff selection. Give an example of at least two.

12. Referees often shed further light on the attributes of shortlisted candidates. Give some examples of typical questions asked when employers do a reference check.

13. What are the most critical points to discuss with the candidate when offering the job?

14. What is the best practice to follow when notifying unsuccessful candidates?

15. What information should the letter of appointment contain or seek to obtain from the successful candidate?

16. The line manager is responsible for a new recruit's induction, but they would not be expected to cover all the elements as part of their job role. Which tasks would they delegate and to whom?

17. Describe what a typical induction program will include.

18. Overseeing the management of probationary employees and providing them with feedback until their employment is confirmed or terminated is vital.
a. Why is this important?
b. How is feedback obtained
c. Indicators of an effective induction program include:

19. What is the importance of developing, regularly reviewing and updating individual and team development plans?

20. What are two ways to give constructive feedback?

21. How often should your employees receive constructive feedback on their performance.

22. What is the best practice for managing the probationary period?