As we saw in theme 1, the role of the manager has changed from the 20th century to the 21st century, with the manager becoming more people-centric in the execution of tasks.

Look again at Artemus Gordon’s conflict with West. If Gordon could get West to change his way of management what five unique skills would he suggest to the successful manager of the 21st century.

Consider in your answer workplace dynamics of new organizations such as the change in organizational structure (flat, horizontal, virtual etc.) and employee expectations for the workplace environment.

James West is the Department Head of Production for Biotech Germany. He has been with the company since 1974 when he came aboard at age 18 as a line worker. He has fashioned the department from his personal experience. He stresses numbers, quality control and meeting goals. He is proud of his success in meeting goals efficiently and with minimal cost to the company thereby maximizing profit. He is known as a strict taskmaster but not unreasonable.

Artemus Gordon, West’s assistant, is 29 years old and has been with Biotech for 4 years. Gordon has been concerned that West is not willing to move with the times. He sees the other production departments around the globe meeting goals efficiently but with lower employee turnover. These companies use new technology.

Germany now has a strict work law that requires that employees must be let go by 5 pm, and overtime is only permissible if the employee agrees. West makes employees work overtime to meet departmental goals and seldom asks the workers about his or her interest in overtime. Gordon also knows that new technology might make the work more efficient.