As risk manager of ABC Hospital, you are tasked with creating best practices for patient safety, "making this hospital the safest in the world," as per the hospital's mission statement. One of the patient safety practices that needs review is hand washing. You know that poor hygiene among hospital staff can cause unease and infection among patients and can affect the hospital's bottom line. You must answer the following questions:

Question 1: How can you increase awareness of the need for frequent and timely hand washing at ABC hospital?

Question 2: How can you implement strategies for ensuring optimal hand washing practices, and otherwise promote a culture of safety?

Question 3: How can you encourage department heads to reinforce patient safety as a hospital priority?