As management planning and being organized is a required skill; there has to be goals, plans, and tasks set for employees to follow correctly. Not only should we set these goals but implement the importance of the quality of work done. Management has the role as the leader and is given power to control situations. A manager is seen as the role model of the organization. All management functions are important because they all connect and accomplish the goals and standards of the organization. As a former retail manager I handled many of the stores operations and maintaining the projected sales. It was a challenge to maintain high sales even when the economy was at its peak; the stores I managed were located in low income areas. One of the things that often bothered me while in retail was the high prices the customers are required to pay for school uniforms (the uniforms were not optional). I would always emphasize to the customer the high quality of the garments; although, I was often told by customers they appreciated the high quality of the garments but with growing children they will still need to purchase new uniforms next year. In this case quality likely meant something to the consumer but in their view it was wasted money to spend more on the higher quality items.

What does quality mean to you and how quality or lack of quality affect you?