As a management consultant to a public organization you have been requested to make recommendations on how to improve its operations. After reviewing the organization’s activities for a full week, you have discovered the following: the number of constituent complaints concerning the delivery of public services have steadily increased over the past year, first-line supervisors and department heads have continually overspent their budgeted appropriations for operating expenditures, employee morale in several departments is quite low and is based on attitudes toward their supervisors and the lack of information about personnel actions affecting them, capital project completions have consistently fallen behind scheduled dates and have delayed service provision plans by several months. What do you recommend to improve operation and management of this agency? This can be thought of in terms of further analyzing these problems, anticipating problems, and devising methods for addressing the problems.