Applying a Personality Framework to the Hiring Process

In the near future, your company will be expanding its customer service department and you will be hiring 50 new employees. As HR manager, you have read about other companies using a personality framework for hiring. You are aware of the Myers Briggs Type Indicator and the Big Five Model used for identifying and classifying traits. Your Director has asked you to research the two frameworks and create a presentation. You need to address the following:

• Based on your research, choose a framework and explain how applying it to the hiring process can be used to select a candidate?

• What are the advantages and disadvantages of using the framework you chose for hiring?