Any change in an organisation, regardless of size, has the potential to have large effects. Similar to the butterfly effect discussed in this week's lecture, changes can ripple outward in cyclical patterns of interaction, potentially affecting everyone from the CEO to the part-time employee. With this thought in mind, consider the following change and how it impacts individuals throughout an organisation:
An organisation has previously communicated with its customers through phone and email. After an evaluation, the company decided email communications are often confusing and require several additional contacts, where a phone call would likely solve the problem in one step. As a result, the company will be phasing out email communication over the next 60 days.
Now, imagine how this change would impact the following people:
- The CEO
- Upper management
- Lower management
- Lower-level employee (salary)
- Hourly waged employee
- Part-time employee
What is the given scenario's overall impact on these employees? Why are these effects incurred? For this Discussion, your challenge is to hypothesise and discuss the impact of the scenario's email change. In your response, however, discuss only the impact of the change, not whether the change is a good idea or not.
To complete this Discussion
Post: Create an initial post in which you hypothesise the impact of the scenario's email-to-phone communication change on each listed employee. Summarise your hypothesised impacts for each employee and explain why you think these impacts will occur. Fully state and justify any other choices, assumptions or claims that you make using the suggested Learning Resources for this week and/or your own research. Not less than 500 words, Harvard Liverpool Referencing System minimum 3 references.