Answer the following questions

1. In what ways can technology play a role in the delivery of effective customer service? Explain.

2. What are some advantages of using technology for service delivery?

3. What are some disadvantages of using technology for service delivery?

4. What are some of the communication skills for success?

5. How can you project a more positive image over the telephone?

6. What information should you always get when taking telephone messages?

7. When transferring calls, what should you avoid and why?

8. When you leave a message on voicemail, what information should you give?

9. What is telephone tag, and how can it be avoided or reduced?

10. How are small businesses benefitting from today’s technology?